The Trust Algorithm

Generative AI promises extraordinary efficiency, but Alice Sesay Pope argues that the organizations that win with it will be the ones that earn and keep trust — from customers, employees and boards alike.

The Trust Algorithm treats trust as something leaders can build deliberately rather than a soft, intangible feeling. Drawing on decades of Fortune 100 leadership, Pope lays out a repeatable framework for deploying AI in customer experience: reskilling the workforce, redesigning workflows, establishing governance and keeping human judgment in the loop, so technology raises human potential instead of simply cutting cost.

Alice Sesay Pope is a senior operating executive, author and board member with 30 years of Fortune 100 leadership across financial services, payments, insurance and technology, including serving as Vice President, Global Device and Digital at Amazon. She is the founder of Circle of 10, a mentorship program for women leaders, and serves on the Board of the University of Maryland College of Engineering.